FAQs
Frequently Asked Questions
We’re so glad you’re here. Below you’ll find answers to our most commonly asked questions. If you need anything further, please reach out to us at rusticblissau@gmail.com we’re always happy to help
Shipping
Where do you ship?
We currently ship Australia-wide.
How long does shipping take?
Orders are usually processed within 2–4 business days.
Standard shipping typically takes 3–8 business days depending on your location.
You will receive tracking details once your order has been dispatched.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.
Do you offer express shipping?
Express shipping options are available at checkout depending on your location.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for change of mind, provided items are unused, in original packaging and in resale condition.
Return shipping costs are the responsibility of the customer.
What if my item arrives damaged?
Please email us within 48 hours of receiving your order with photos of the damage. We will arrange a replacement or refund as quickly as possible.
How do I start a return?
Simply email us at rusticblissau@gmail.com with your order number and reason for return, and we’ll guide you through the process.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal and Shopify secure payments.
All transactions are processed securely.
Products
Where are your products sourced?
Each piece is thoughtfully curated from trusted wholesalers, selected for quality, timeless style and rustic charm.
Will sold-out items be restocked?
Some items may be restocked depending on availability. If there’s something you love, feel free to contact us.
How do I care for my items?
Care instructions vary depending on the product. If you are unsure, please contact us and we’ll happily assist.
Still have a question?
We’d love to help.
Email us anytime at rusticblissau@gmail.com